Description

Program Information

Program Name	Customer Service Program
Duration	7 Days
Training Hours	21 Hours
Location	Dubai, United Arab Emirates
Training Language	Arabic/English
Program Cost	1,450 AED
Subscription Methods	Card, Tabby, Tamara

Customer Service Program

The "Customer Service" program is a training course designed to develop both basic and advanced customer service skills. The program focuses on enhancing participants' ability to understand customer needs, provide outstanding service, and effectively resolve issues to ensure customer satisfaction and build long-term relationships. It also covers global best practices and the latest customer service strategies, with practical applications that enable participants to handle daily challenges.

Program Objectives

Improving customer experience: Enabling participants to deliver an exceptional customer experience that builds loyalty.
Enhancing communication skills: Developing participants' ability to interact with customers professionally and effectively.
Managing difficult situations: Providing effective strategies for handling customer complaints and resolving conflicts.
Increasing satisfaction levels: Supporting organizations in improving customer satisfaction and enhancing their market reputation.
Building sustainable relationships: Helping participants develop long-term positive relationships with customers.

Why was this program designed?

To meet increasing customer expectations
To achieve a competitive advantage
To support organizational performance
To manage work pressures
To promote a service-oriented culture

The "Customer Service" program is the foundation for building teams capable of delivering exceptional services, enhancing the organization's reputation, and contributing to sustainable success.